Please note that all purchases made through our website, www.hindostanarchive.com, are final and non-returnable. We do not accept returns or exchanges unless the product delivered is incorrect, defective, or has a genuine quality issue.

Exceptions may include:

1. Incorrect Item: If you receive an item different from the one you ordered.

2. Defective or Quality Issue: In cases where the product has a manufacturing defect or genuine quality fault.

If you encounter any of the above issues, please send an email at info@hindostanarchive.com within 2 days of receiving your order. Our team will assess the situation and may offer a refund or a replacement, depending on the circumstances and our inventory availability.

We appreciate your understanding of our no return policy, which helps us maintain the quality and integrity of our products and services at Hindostan Archive.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We'd like to clarify our policies regarding the unique nature of our products. As a sustainable luxury brand specializing in natural dyes, hand-done artistry, vintage kantha, etc, we take pride in the artisanal craftsmanship that goes into each item. It's important to understand that the occasional discoloration, minor tears, or tiny imperfections in our products are not defects but rather a testament to the handwork and heritage of our artisans.
We encourage you to embrace the uniqueness of our products, and if you have any questions or concerns, please don't hesitate to reach out to us at info@hindostanarchive.com

Exchanges

We do not accept returns, exchanges, or refunds for one-of-a-kind items.

To exchange any item from our collection, please ensure it is unworn, unwashed, in its original packaging with all tags intact, and accompanied by the printed receipt. International customers must cover the shipping costs for returning the item to us, as well as for shipping the exchanged item to their preferred address.

Refunds
Please contact us at info@hindostanarchive.com for refund queries.