RETURN POLICY

Our Return & Exchange Policy

At Hindostan Archive, we strive to ensure your satisfaction with every purchase. Please review our policy carefully to understand your options.  

Non-Returnable Items

Items purchased during sales or using promotional codes (excluding the "new arrival" discount) cannot be returned, exchanged, or refunded.  

Return/Exchange Window

You have 4-5 days from the date of delivery to initiate and ship your return/exchange.

Note: Chargebacks filed for ineligible returns will be contested with documentation of our policy.  

Conditions for Acceptance

To qualify:  
- Items must be unworn, unwashed, and undamaged.  
- Original tags and packaging must be intact.  
- Final approval depends on inspection by our team.  

Exceptions / non-returnable items
We'd like to clarify our policies regarding the unique nature of our products. As a sustainable luxury brand specializing in natural dyes, hand-done artistry, vintage kantha, etc, we take pride in the artisanal craftsmanship that goes into each item. It's important to understand that the occasional discoloration, minor tears, or tiny imperfections in our products are not defects but rather a testament to the handwork and heritage of our artisans.
We encourage you to embrace the uniqueness of our products, and if you have any questions or concerns, please don't hesitate to reach out to us at info@hindostanarchive.com

 

How to Start a Return/Exchange
1. Contact Us: Reach out within 4-5 days via email at info@hindostanarchive.com or our website’s contact form.  
2. Follow Instructions: Our team will guide you through the process, including shipping details.  

Return Shipping Costs:
- Domestic (India): We cover return shipping labels.  
- International: Customers bear return shipping costs.  

Refunds
- Processed within 5–7 business days after we receive and approve your return.  
- Refunds are issued to the original payment method. Processing times vary by bank/payment provider.  

Exchanges
- Exchanges are subject to stock availability.  
- Replacement items ship only after we receive and inspect the returned product.  

Questions?
Email info@hindostanarchive.com for assistance. We’re here to help!  

Hindostan Archive reserves the right to update this policy. Terms apply to purchases made directly through our official channels.

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